Enpass – the “offline” password manager for a secure digital life

You can restore or activate your Enpass Premium license on any device by following the steps given below:

New Enpass User:

• Open Enpass, and start as a new user.
• Set a strong master password.
• Go to Settings -> “Trial User. Not Registered.” -> “Use email.”
• Enter the same email address on which you received the confirmation to activate Premium features.
• Follow the on-screen steps to register and access Premium features.

Existing Enpass User:

If you’re already using the app, make sure you’re registered with the same email where you receive the purchase confirmation or an invite from the family member’s admin account.
If you’re using a different email, follow the below steps to change the registration mail-

• Go to Settings
• Tap on the registered email address.
• Choose “USE EMAIL”. Make sure not to sign-in with Google or Apple.
• Enter the same email address on which you received the confirmation to activate Premium features.
• Follow the on-screen steps to register and access Premium features.

If the purchase doesn’t restore, you can write to us at support@enpass.io, and we’ll help you out.

NOTE: It is necessary to register within the Enpass app to restore your purchase on any device.

No. You don’t need to purchase Enpass separately for all platforms. Just register your purchase with a valid email. Once registered, use the same ID on other devices to unlock full access on all mobile and desktop devices.

In one word – No. If you have purchased a one-time Premium license or an active recurring subscription after November’19, you don’t have to pay anything for the Premium features. The Premium license allows you to use all the features at no extra cost. You can check your current plan in Enpass under Account section in Settings.

Make sure you’re registered in the Enpass app with the same email which you used while purchasing on the website. If you’re using the same email, drop us an email at support@enpass.io with the email ID and the purchase confirmation.

You can easily manage your purchase made through the website by following the steps given below:

1. Open the URL https://enpass.onfastspring.com/account.
2. Enter the same email address you used while purchasing the Enpass Premium plan and click Continue.
3. An email will be sent to you with a link to access your account, view your order, subscription, and update the payment details.

If you still face any issues, write to us at support@enpass.io.

You can easily manage your Family members by following the steps given below:

1. Open the Enpass Family console https://console.enpass.io/#/login.
2. Enter the same email address you used while purchasing the Enpass Family Plan. Authenticate it via OTP sent over the email.
3. Once authenticated, you can access your Enpass Family admin console.

Adding a member

1. Select Members from the Sidebar.
2. Tap + button.
3. Enter the name and email address of the member.

Note: The License is granted by default, which you can disable while adding the member.

Removing a member

1. Click the Menu bar (3 dots) adjacent to the member name.
2. Click ‘Remove.’

Note: Once removed, the Enpass Premium license also gets deactivated for the member.

Deactivating licenses

To deactivate the license for a member, just turn off the active Toggle button.

Note: Deactivating a license doesn’t remove the member from the Family list.

If you still face any issues, write to us at support@enpass.io.