Troubleshooting: Windows Hello or Touch ID “isn’t enabled on this device” error

Enpass supports unlocking via Touch ID on Apple devices, and via Windows Hello on the Microsoft Store version of Enpass. If you’re experiencing an error when trying to use these features, here are some things to check:

Windows
Mac

Troubleshooting Windows Hello error with Enpass from the Microsoft Store:

Check that Windows Hello is enabled you computer.
Check that Windows Hello PIN is enabled: Start menu > Settings > Accounts > Sign-in options > PIN (Windows Hello).

Troubleshooting Touch ID error in Enpass for macOS:

Check that Touch ID is enabled: System Preferences > Touch ID > Add fingerprints.