Troubleshoot: Cloud sync and folder sync errors
If you are encountering syncing issues:
- Go to Settings > Vaults, and select the vault where the problem is occurring.
- Click or tap the Disconnect button.
- Reconnect the vault to the same cloud account.
If the issue persists, you can perform the following steps.
Cloud sync
- Set the date and time on your device to automatic.
- Check if your cloud account is valid and it’s login credentials are correct.
- If your device is using a firewall or a proxy service, disable it and try to sync.
Folder sync
- Make sure you have read-write access for the folder in which your data is saved.
- Verify the vault in Enpass has the correct folder path.
- The folder should always be connected to the network on which Folder Sync is enabled.
If your sync issues persist, contact Enpass with the following details:
- Error code (if any)
- Sync type (which cloud service you're using, or if you're using Folder Sync instead)
- Enpass version
- Device operating system and version number