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We are ready to answer any questions you have.

I am getting an error while syncing. What should I do?

If you’re facing issues with cloud or folder sync, a quick fix is to disconnect the sync in Enpass and reconnect it. If the issue with sync persists, please check below:

Cloud sync:

  • The date-time settings on your device should be set to Automatic.
  • Verify that the cloud account is valid and the credentials are correct.
  • If you’re using a firewall or a proxy service on your device or network, please disable them and then try to sync.

Folder(local/network) sync:

  • You should have both Read and Write access for the folder where you wish to sync Enpass data.
  • Verify that you provide correct folder path in Enpass.
  • With folder sync over the network, make sure you’re always connected to the network.

If you still face an issue with any of the sync, send an email to support@enpass.io along with error code(if any), sync type, Enpass version and device OS version.

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