Unable to restore purchase, and the account shows as a Lite/Trial user | Enpass

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Unable to restore purchase, and the account shows as a Lite/Trial user

There could be instances when Enpass fails to identify earlier purchase and limits the number of items. The account under Settings will be either Lite or Trial, depending on the registration status. To restore purchase on Enpass, please follow the below steps on the respective platforms:

iOS:
Make sure you’re signed in with the same Apple ID on your phone with which you purchased Enpass before restoring the purchase.
Trial user (10 or 20 items). Not registered:

  1. Open Enpass. Go to Settings.
  2. Tap “Trial user. Not Registered.”
  3. Tap “Restore purchase” at the bottom.

Lite user (25 items). Registered:

  1. Open Enpass. Go to Settings.
  2. Tap “Lite user.” Click the “View all plans” button.
  3. Scroll downwards and tap “Restore Purchase.”

Android:
Make sure you’re signed in the PlayStore with the same account with which you purchased Enpass earlier. If the purchase doesn’t restore, and you’re using Enpass as an unregistered user, please register in Enpass with the same email you’re using on PlayStore.

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