Troubleshooting: “Enpass Connection Error” in your browser

This error appears when the Enpass extension for your browser cannot connect to your Enpass app, usually because...

• Enpass is not running in the background on your computer
• Browser extensions have not been enabled in your Enpass settings
• The Enpass extension for your browser is outdated
• Enpass is not installed on your computer

To resolve this issue, try these troubleshooting steps:

1. Launch the Enpass app, and go to Settings > General.
2. Make sure Open Automatically at System Startup checkbox is selected.
3. Close the main Enpass window without quitting the app.
4. Try again to use Enpass in your browser.
5. In the Enpass app, go to Settings > Browser.
6. Make sure the Enable Browser Extensions checkbox is selected.
7. Try again to use Enpass in your browser.
8. In the affected browser, go to enpass.io/downloads.
9. Download the Enpass extension for your browser and follow the setup instructions.

If none of these steps resolve the issue, please contact us at support@enpass.io, and provide...

(Right-click on Enpass in your browser toolbar, and select Manage Extension to find the version number)