Troubleshoot: Cloud sync and folder sync errors

If you are encountering syncing issues:

1. Go to Settings > Vaults, and select the vault where the problem is occurring.
2. Click or tap the Disconnect button.
3. Reconnect the vault to the same cloud account.

 

If the issue persists, you can perform the following steps.

 

Cloud sync

• Set the date and time on your device to automatic.
• Check if your cloud account is valid and it’s login credentials are correct.
• If your device is using a firewall or a proxy service, disable it and try to sync.

Folder sync

• Make sure you have read-write access for the folder in which your data is saved.
• Verify the vault in Enpass has the correct folder path.
• The folder should always be connected to the network on which Folder Sync is enabled.

 

If your sync issues persist, contact Enpass with the following details:

• Error code (if any)
• Sync type (which cloud service you're using, or if you're using Folder Sync instead)
• Enpass version
• Device operating system and version number