Discontinuing the support for Enpass on BlackBerry

It was the year 2013, the BlackBerry 10 was launched, we were pretty excited about it and in no time, rolled out Enpass for Blackberry, as a sleek and sophisticated product. It was loved hugely among the audience and was mentioned among the top apps for BlackBerry a couple of times in the media. All was going perfectly fine till the day the BlackBerry CEO, John S. Chen delated- “Blackberry will continue to support BlackBerry 10 for owners of existing devices for a minimum of two years but the company will not be utilizing the operating system on future devices.”

Even after this official disclosure from BlackBerry, we tried to support Enpass and kept it alive on the BlackBerry 10, but it was all like caring for the dying. The lack of app diversity in the BlackBerry pretty much stopped its adoption in the masses. The BlackBerry 10 platform is no longer evolving, so we have had to take this hard decision of stopping the support for Enpass on BlackBerry. We can feel how painful is it to discontinue a successful product where we've put in so much hard work and have got appreciated widely by our beloved users.

Well, no one can deny the fact that the mobile operating systems offered by Google and Apple – accounts more than 99 percent of the smartphone sales today, so we would be directing our major development efforts on the evolving mobile platforms used by the majority of people.

From now on, the Enpass app will be no longer available on the BlackBerry World for download, and no further updates will be coming for the existing users. We know you loved the product as much as we do but it is what it is. The basic customer support for the existing users will also be continuing until December 11, 2017, only.

Thank you for your understanding!

 

Comments

ivarson 2 months, 2 weeks ago

This is natural progress.
You're still doing an awesome job being on every platform.
Kudos!

Reply

jwoida 1 month, 2 weeks ago

I can understand the discontinuation of further development of a product running on a dying platform. What I absolutely can't understand are the personal consequences for those customers having paid for the product and now are unable to use what they have paid for. Over night the app vanished from my Blackberry Classic and with it the data I now have no access to. This is not a proper way of dealing with customers. Enpass is advertised as an app that is running and storing data locally on the device, not using cloud storage out of security reasons. That is exactly why I chose Enpass. Why can't this app stay on my device unupdated until I decide either to change the device or the app? Why can't I still use what I paid for?

Reply

Leonid 1 month, 1 week ago

That's what I am eager to know as well: why was it so crucial to remove the app from AppWorld?? That was obviously very emotional and decision which wasn't thought over quite well.

Reply

Frederik 1 month, 1 week ago

Hi,

That the application is no longer maintained why not...
But it should stay on the appworld in its latest version ! Why remove it ?
Then, synchronization is no longer done with dropbox? Why ?

Reply

Leonid 1 month, 1 week ago

Dropbox has dropped BB10 support officially as well.

Reply

jack 1 month ago

hey i have a question how can i contact with you ?

Reply

Enpass Team 3 weeks, 1 day ago

Hi Jack,

For any query, you can contact us at support@enpass.io.
Thanks!

Reply

George 3 weeks ago

Is there any discount for being a Blackberry user and have a paid version and migrate to other platform? ex. Android or IOS?.

Thanks

Reply

mike 2 weeks, 1 day ago

Why kill the app for BB10? Fine it will no longer be developed, but neither will BB10. Therefore, if Enpass for BB10 works now – it should continue working.
Those who continue to use BB10 devices understand that the OS (and associated third party apps) will no longer be developed but are prepared to accept those limitations. Those who have paid for the Enpass BB10 app in good faith should not have it withdrawn simply because it will no longer be developed/supported. It should continue working, and should be available for reinstallation from BB app world.

Reply

New Comment

Feeds

Never miss an update. Subscribe to receieve an updates whenever we post something in the blog.

RSS / Atom

Categories